About the Role

We're looking for a versatile, detail-oriented Brand & Customer Experience Coordinator to join our team. This is a role for someone who thrives on variety — you'll help shape our brand's voice across content and social media, be the friendly face (and inbox) our customers interact with, and pitch in on operational needs as they come up. If you like wearing multiple hats and don't need a rigid, single-lane job description, this role is a great fit for you.

Our ideal candidate thrives on learning new things. They might not have direct experience with something put in front of them but have a proven track record of figuring things out without handholding.

What You'll Do

Content & Brand

• Pitch and create content across social media and other brand channels
• Help develop written materials that engage our audience
• Edit short-form video and create graphics for social media content
• Contribute ideas for new content formats and ways to connect with our audience

Customer Experience

• Respond to customer service emails and inquiries in a timely, helpful, on-brand tone
• Manage customer accounts through Shopify
• Troubleshoot customer issues and escalate when needed
• Identify recurring customer questions or pain points and flag trends to the team
• Support email content and campaigns through Klaviyo

Operations & General Support

• Assist with day-to-day operational tasks as needed
• Support senior staff with scheduling and task management

What We're Looking For

• Strong written communication skills — you can shift tone between casual social content and professional customer replies
• Video editing experience for social media (proficient in CapCut or similar)
• Graphic design experience for social media and the web (proficient in Canva and/or Photoshop)
• Highly organized with strong attention to detail
• Able to work independently and stay self-motivated — this is a remote role where you’ll wear lots of different hats, and you'll need to manage your own priorities
• Comfortable managing different tasks in a given week without needing a fixed routine
• Experience with social media content creation
• Understanding of current events, specifically with politics, reads the news every day
• Experience with Shopify and/or Klaviyo is a plus
• Excited to grow and evolve alongside the role and the company — your day-to-day 6 or 12 months from now may look different from your first day

A Note on Our Team

We're a small business, and roles here tend to evolve. This job description reflects what we need now, but flexibility and a willingness to help outside the core responsibilities — wherever the team needs it — is an important part of the role.

Details

• Fully remote
• $60,000–$75,000/year, full-time, benefits eligible